Payroll Support Specialist
(Hunt Valley Office)

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The Payroll Support Specialist is responsible for daily client payroll processing and support, providing quality service, in-depth analysis, and timely resolutions for client issues.

RESPONSIBILITIES

• Process and package client payrolls and other related products and services in an accurate and timely manner.
• Provide outstanding customer support relating to payroll process and tax matters.
• Call ownership from initial customer contact to call resolution including the use of good judgment with regard to escalation of issues.
• Enter child support garnishments and liens.
• Provide software training and process guidance to client end users who possess varying levels of technical competence.
• Acquire, maintain, and expand knowledge of relevant product offerings (Payroll processing, HR services, 401(k) and Workers Compensation Pay As You Go), current support policies, and methods of support delivery.
• Follow-up with customers on all open issues to ensure resolution and customer satisfaction.
• Identify and suggest improvements to internal processes and work flows to increase efficiency and improved customers.
• Provide backup and support for all members of the payroll team to help ensure all deadlines, training requirements and goals are met.
• Collaborate with GBS benefits team to support the needs of our integrated clients.
• Other duties as assigned by Management.

This list is not intended to be an all-inclusive representation of the responsibilities of this position, but instead, is intended to present a summary of its major functions. Specific assignments may be changed at the discretion of management.

EXPERIENCE REQUIREMENTS

• Minimum 3 years of payroll experience in a payroll service bureau with a strong focus on client satisfaction.
• 4 Year degree or equivalent work experience.
• Excellent computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint and ability to learn payroll software applications.
• Proven problem resolution and strong interpersonal skills.
• Positive attitude and the desire to provide excellent service to both clients and the payroll team.
• The ability to collaborate with business partners, work in a team environment and work independently.
• Strong organizational skills with the ability to multi-task and manage competing priorities in a fast paced and frequently changing environment.
• Strong analytical and problem solving skills.
• Comfortable working in an environment in which business processes, tools, etc. are still being defined.
• Ability to learn new and complex payroll tax, and software related information within classroom and webinar environments.
• Experience providing software application training using a variety of delivery methods including applications such as "GoTo Meeting" and other online collaboration tools.

MACHINES, TOOLS & EQUIPMENT OPERATED

• Personal Computer
• Fax Machine
• Copier
• Desktop Printers
• Desktop Folder Sealer

We offer a great work environment along with an excellent compensation and benefits package. Send resume, including salary requirements to:

employment@gbsio.net

or

Director – Human Resources
Group Benefit Services/Innovative Outsourcing
6 North Park Drive, Suite 310
Hunt Valley, MD 21030
Fax # 410.832.1315