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Account Administrator (Hunt Valley Office)
The Account Administrator will provide administrative and customer service support to clients and brokers.
The specifics for this position are as follows:
- Process all applications (new and existing groups) for coverage and changes; review for completeness and acquires missing information.
- Process employee and account terminations.
- Process invoices and payments of accounts; including "Urgent" letter collection procedures.
- Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
- Process incoming and outgoing mail daily.
- Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.
- Maintain knowledge level of benefits, products, laws and regulations, systems and procedures and communicates this knowledge to clients as necessary.
- Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.
- Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.
- Recommend opportunities for automation and/or reorganization and discuss with supervisor.
- Other duties as assigned.
Requirements:
- Minimum of 1-year enrollment and billing experience in insurance industry.
- Good math aptitude.
- Excellent organizational skills.
- Ability to prioritize work and meet established deadlines.
- Excellent communication skills.
- Interpersonal skills.
- Proficiency with use of computer keyboard to perform data entry functions.
We offer a great work environment along with an excellent compensation and benefits package. Send resume, including salary requirements to:
or
Director – Human Resources
Group Benefit Services
6 North Park Drive, Suite 310
Hunt Valley, MD 21030
Fax # 410.584.5101
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