Account Administrator (Hunt Valley Office)

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The Account Administrator provides administrative and customer service support to clients and brokers.

SUMMARY OF RESPONSIBILITIES:

• Process all applications (new and existing groups) for coverage and changes; review for completeness and acquires missing information.
• Process employee and account terminations.
• Process invoices and payments of accounts; including "Urgent" letter collection procedures.
• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
• Process incoming and outgoing mail daily.
• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.
• Maintain knowledge level of benefits, products, laws and regulations, systems and procedures and communicates this knowledge to clients as necessary.
• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.
• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.
• Recommend opportunities for automation and/or reorganization and discuss with supervisor.
• Other duties as assigned.

This list is not intended to be an all-inclusive representation of the responsibilities of this position, but instead, is intended to present a summary of its major functions. Specific assignments may be changed at the discretion of management.

REQUIREMENTS:

• Minimum of 1-year enrollment and billing experience in insurance industry.
• Good math aptitude.
• Excellent organizational skills.
• Ability to prioritize work and meet established deadlines.
• Excellent communication skills.
• Interpersonal skills.
• Proficiency with use of computer keyboard to perform data entry functions.

We offer a great work environment along with an excellent compensation and benefits package. Send resume, including salary requirements to:

employment@gbsio.net

or

Director – Human Resources
Group Benefit Services
6 North Park Drive, Suite 310
Hunt Valley, MD 21030
Fax # 410.584.5101