Manager, HRA and FSA Claims and Service
(Hunt Valley Office)

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The Manager, HRA and FSA Claims and Service is responsible for managing the HRA and FSA claim and client service functions, training new employees, monitoring and ensuring quality of existing staff, and handling escalated service issues.

Responsibilities:

• Manage overall operations of HRA/FSA claim and service functions (processing claims and handling client service calls).
• Perform all personnel functions for the HRA/FSA including recruitment, evaluations, counseling, disciplinary action, and terminations.
• Manage and coordinate the training of new hires (including temporary personnel) and re-training of current staff.
• Monitor quality of claim processing.
• Monitor the quality of information conveyed to clients.
• Maintain departmental reports as required.
• Assign work to staff and adjust assignments as needed.
• Act as a resource for questions from departmental staff.
• Develop rapport with brokers and handle their questions and service issues.
• Monitor and respond to HRA/FSA email requests.
• Generate reports for clients and brokers.
• Manage and coordinate all action required as a result of correspondence and client service calls.
• Resolve all high-level inquiries and escalated service issues, which include difficult situations requiring excellent problem-solving and human relations skills.
• Perform miscellaneous projects.
• Coordinate activities with other members of the GBS management team.
• Coordinate activities with Director and Divisional Vice President.
• Support and communicate with other departments as necessary.

This list is not intended to be an all-inclusive representation of the responsibilities of this position, but instead, is intended to present a summary of its major functions. Specific assignments may be changed at the discretion of management.

Education, Training, Licensing & Certification Requirements:

• High school diploma; Bachelor’s degree preferred.

Experience Requirements:

• Excellent written and verbal communication skills.
• Excellent analytical skills.
• Interpersonal skills.
• Organizational skills.
• Familiarity with medical claim forms and EOBs.
• Insurance experience and industry knowledge.
• Thorough knowledge of self-funded benefit plans, FSA products, and HRA products.
• Knowledge of Windows PC applications required (Microsoft Office preferred).
• Excellent attention to detail.

We offer a great work environment along with an excellent compensation and benefits package. Send resume, including salary requirements to:

employment@gbsio.net

or

Director – Human Resources
Group Benefit Services/Innovative Outsourcing
6 North Park Drive, Suite 310
Hunt Valley, MD 21030
Fax # 410.832.1315